Ticket Copilot
Support-ticket triage and drafting with eight governance gates. Nothing auto-sends.
An n8n workflow for a support queue. An LLM classifies each ticket, a deterministic tripwire can only raise severity, and retrieval over the knowledge base drafts a reply that cites its sources. Eight review gates decide whether a person checks the draft, and nothing sends automatically. 101 automated regression tests run against the workflow code. On a 12-ticket hand-labeled evaluation set, the first run scored 58 percent; after hardening it scored 12 of 12, with every P1 ticket escalated.
A code tripwire can only raise severity, never lower it.



